Shipping policy

American Gear — Shipping & Cash on Delivery Policy

Effective Date: August 8, 2026

At American Gear, we aim to provide reliable and convenient delivery services throughout Pakistan. This Shipping Policy explains our delivery process, estimated delivery times, Cash on Delivery (COD), delivery attempts, delays, and related responsibilities.

1. Shipping Within Pakistan

American Gear currently offers shipping within Pakistan.

Orders are shipped to the delivery address provided by the customer during checkout.

Please make sure your:

  • Full name is correct

  • Phone number is active and reachable

  • Complete delivery address is accurate

  • City and area information is correct

Incorrect or incomplete information may result in delivery delays or additional delivery attempts.

2. Delivery Time

Our standard estimated delivery time is:

3–6 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, order volume, and other circumstances.

Some orders may take longer than the estimated 3–6 business days due to circumstances beyond our reasonable control.

The estimated delivery period does not constitute a guaranteed delivery date.

3. Order Processing

Orders are normally processed after they are successfully placed and, where applicable, verified.

Processing time may vary depending on:

  • Order volume

  • Product availability

  • Customer information

  • Order verification

  • Holidays or weekends

  • Other operational circumstances

We may contact customers by phone, SMS, WhatsApp, or other available communication methods to verify an order, particularly for Cash on Delivery orders.

4. Cash on Delivery (COD)

American Gear offers Cash on Delivery (COD) within Pakistan, where available.

With COD, you pay the applicable order amount to the courier when your package is delivered.

Before accepting a COD order, customers should make sure they are available to receive the package and have the required payment ready.

COD Requirements

Customers must provide accurate:

  • Name

  • Phone number

  • Delivery address

  • City

  • Area/locality information

We may contact customers to confirm COD orders before dispatch.

If we cannot verify an order or reasonably suspect fraudulent or abusive activity, we may cancel or refuse the order.

5. COD Order Refusal

Please place a COD order only if you genuinely intend to receive the package.

Repeatedly placing orders and refusing or failing to receive them may result in:

  • Cancellation of future COD orders

  • Restriction of COD availability

  • Additional verification requirements

  • Other appropriate action to protect our business from repeated failed deliveries

We reserve the right to limit COD availability for individual customers or orders where there is a reasonable concern regarding repeated failed deliveries, fraud, or misuse.

6. Delivery Attempts

Our courier partners generally make up to 3 delivery attempts.

If the customer is unavailable, the courier may attempt delivery again.

Customers should keep their phone available and respond to calls or messages from the courier when possible.

If the package cannot be delivered after the available delivery attempts, the shipment may be returned to American Gear.

7. Failed Delivery and Returned Orders

An order may be returned to us if:

  • The customer is unavailable after the delivery attempts

  • The customer refuses the package

  • The address is incorrect or incomplete

  • The customer cannot be contacted

  • The customer does not cooperate with the courier

  • The delivery location is inaccessible

  • The courier is unable to complete delivery for another valid reason

For COD orders that are returned because of a customer-related delivery failure, American Gear may restrict future COD orders from the customer.

8. Delivery Delays

Although our standard estimated delivery time is 3–6 business days, some shipments may take longer.

Delays can occur because of:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier delays

  • Traffic or transportation issues

  • Remote or difficult-to-reach locations

  • Incorrect or incomplete addresses

  • Phone/contact issues

  • Security or access restrictions

  • Operational disruptions

  • Other circumstances outside our reasonable control

We appreciate your patience when unexpected delays occur.

9. Remote Areas

Deliveries to remote, rural, or difficult-to-reach areas may take longer than the standard estimated delivery period.

Additional courier restrictions or charges may apply depending on the destination and courier service.

If a delivery cannot be completed to a particular location, we may contact the customer to arrange an alternative delivery solution where possible.

10. Tracking

Where tracking information is available, customers may receive a tracking number or tracking information after their order has been dispatched.

Tracking updates are provided by the relevant courier and may take some time to appear after dispatch.

If tracking information does not immediately update, please allow reasonable time for the courier system to process the shipment.

11. Damaged Packages

If your package appears seriously damaged when delivered, please notify the courier and contact American Gear as soon as possible.

We may request photographs, videos, order information, or other details to investigate the issue.

Do not intentionally damage or alter a package after receiving it.

12. Incorrect or Missing Items

If you receive the wrong product or an item appears to be missing from your order, contact American Gear as soon as reasonably possible.

Please provide your order information and any requested photographs or other evidence so that we can investigate and provide an appropriate resolution under our applicable policies.

13. Customer Responsibility

Customers are responsible for:

  • Providing an accurate delivery address

  • Providing a working phone number

  • Being available to receive the order

  • Responding to courier calls when possible

  • Providing any information reasonably required for delivery

  • Having the required COD payment ready when applicable

American Gear is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

14. Changes to Shipping Policy

American Gear may update this Shipping & COD Policy from time to time to reflect changes in courier services, delivery practices, business operations, or applicable requirements.

The updated policy will be posted on our website with a revised effective date.

15. Contact American Gear

If you have questions about your shipment, Cash on Delivery order, delivery attempts, or estimated delivery time, please contact American Gear through the contact information provided on our Shopify store.

American Gear
Pakistan-Wide Delivery | Cash on Delivery Available

Estimated Delivery: 3–6 Business Days

Some orders may take longer due to courier delays, weather, holidays, remote locations, or other circumstances beyond our reasonable control.