Refund policy

American Gear — Refund & Exchange Policy

Effective Date: August 8, 2026

At American Gear, we want our customers to be satisfied with their purchases. We offer returns, refunds, and exchanges within 8 days of receiving your order, subject to the conditions outlined below.

1. 8-Day Return & Exchange Period

Customers may request a refund or exchange within 8 days of receiving their order.

To be eligible, the product must be returned to American Gear within the applicable return period and must meet the condition requirements below.

After 8 days from delivery, we generally do not accept requests for refunds or exchanges unless required by applicable law.

2. Product Condition

For a refund or exchange to be approved, the product must be returned in the same condition in which it was received.

The product should be:

  • Unused or only reasonably inspected

  • In its original condition

  • Free from damage

  • Free from excessive signs of use

  • Complete with its original accessories and components, where applicable

  • Returned with its original packaging where reasonably possible

We Do Not Accept:

  • Broken products caused by the customer

  • Products that have been excessively used

  • Products that have been damaged after delivery

  • Products that have been modified or altered

  • Products missing important components or accessories

  • Products returned in a substantially different condition from when delivered

If a product is returned damaged, broken, excessively used, modified, or otherwise not in the same condition in which it was received, the refund or exchange may be rejected.

3. Refund or Exchange

Once we receive the returned product, our team will inspect its condition.

If the product meets our return requirements, you may choose an applicable:

Refund — We will process the refund according to the applicable payment method and our processing procedures.

Exchange — Where available, we may exchange the returned product for another eligible product or the same product.

An exchange is subject to product availability.

4. Inspection of Returned Products

All returned products are subject to inspection.

The condition of the product at the time we receive it will be considered when determining whether the return qualifies for a refund or exchange.

If the returned product does not meet the requirements of this policy, we may reject the refund or exchange.

5. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, order information, or other details to verify the issue.

If the issue is confirmed to have occurred before or during delivery, we will review the matter and provide an appropriate resolution in accordance with this policy and applicable law.

6. How to Request a Refund or Exchange

To request a refund or exchange, contact American Gear within 8 days of receiving your order.

Please provide:

  • Your name

  • Order number

  • Phone number

  • Reason for the return or exchange

  • Photos or videos of the product when requested

Phone: 03705017665
Email: AmericanGear35@gmail.com

Please do not send a product back without first contacting us and receiving return instructions.

7. Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

If the product is returned because of customer preference, incorrect ordering, excessive use, damage caused by the customer, or another customer-related reason, the customer may be responsible for applicable return shipping costs.

If the product is confirmed to be defective, damaged before delivery, or incorrectly supplied by American Gear, we will review the appropriate return or exchange arrangement.

8. Refund Processing

Approved refunds will be processed after we receive and inspect the returned product.

The time required for the refund to appear may depend on the payment method or financial institution used for the original transaction.

American Gear does not control the processing time of banks or third-party payment providers.

9. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, American Gear may contact the customer to arrange an appropriate refund method.

Additional information may be required to process the refund securely.

10. Exchanges

Exchanges are subject to product availability.

If the requested replacement product is unavailable, American Gear may offer another appropriate solution, including a refund where applicable.

11. Final Return Decision

American Gear reserves the right to inspect returned products and determine whether they meet the requirements of this policy, subject to applicable consumer protection laws.

Products that are broken, excessively used, modified, or returned in a substantially different condition from when received will generally not qualify for a refund or exchange.

12. Changes to This Policy

American Gear may update this Refund & Exchange Policy from time to time.

Any changes will be posted on our website with an updated effective date.

13. Contact Us

For refund or exchange requests, contact:

American Gear

Phone: 03705017665
Email: AmericanGear35@gmail.com

Refund & Exchange Period: 8 Days From Delivery

Products must be returned in the same condition in which they were received.